Application
This unit describes the skills and knowledge required to record and store details of software, hardware and technical documentation.
It applies to frontline technical support personnel who maintain equipment, software and related technical documentation in a small to large office environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Document and update inventory | 1.1 Maintain hardware inventory that creates a profile or description of each piece of equipment 1.2 Maintain software inventory and update licences as required, particularly when upgrading software 1.3 Record and organise storage of user documentation or technical manuals |
2. Store technical documentation | 2.1 Store hardware, software and equipment that is not in use, according to technical manuals 2.2 Ensure technical documentation is stored securely 2.3 Access and disseminate technical documentation as required |
Evidence of Performance
Evidence of the ability to:
update and maintain software, equipment and technical documentation inventory, according to identified storage and retrieval policy and procedures
comply with software licensing requirements, according to vendor specifications
access and update inventories.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
identify and describe technical documentation processes
describe common software licensing requirements
describe inventory principles and procedures
explain current industry practices related to storage of hardware, software and technical documentation.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:
personal computer, equipment and materials
industry and inventory management software packages
organisational documentation
enterprise intranet.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 1.3, 2.2, 2.3 | Accesses and interprets textual information from a range of sources to record, manage and maintain information |
Writing | 1.1, 1.2, 1.3, 2,2 | Records organisation, software and client technical information, and sequences writing to produce cohesive text for reference |
Oral Communication | 1.3, 2.1 | Participates in verbal exchanges of basic ideas that elicit views, opinions and feedback from others |
Navigate the world of work | 1.2-1.3, 2.1-2.3 | Understands roles and responsibilities for task and makes basic decisions on work completion parameters |
Get the work done | 1.1-1.3, 2.1-2.3 | Plans and implements routine tasks and workload, making limited decisions on sequencing, timing and collaboration, and seeking assistance in setting priorities Understands the purposes, specific functions and key features of common digital systems and tools, and operates them effectively to complete routine tasks |
Sectors
Systems administration and support